All records are mailed in strong card envelopes and are all sent by 1st class recorded delivery . All other orders are shipped in appropriate strong packaging and with an appropriate method. We advise you to ensure somebody be present at the delivery address since all items require a signature upon delivery. As soon as the goods are delivered and signed for they become your responsibility. If the delivery address is within the EU, then VAT will be added to the shipping costs
All delivery dates given are only estimates. We are not responsible for any consequential losses you may suffer if we do not deliver on time for whatever reason. Items ordered before 4:30pm GMT are normally shipped out that day.
Shipping Charges will be calculated by our shopping basket automatically for online orders. If your order is returned to us undelivered due to circumstances beyond our control you will be held responsible for all re-shipping costs.
UK CUSTOMERS If your goods do not arrive within 14 working days please call or e-mail us to confirm your order has been shipped and that we have your correct delivery address details. Normal delivery time after dispatch is approximately 1 to 7 days.
OVERSEAS CUSTOMERS If your goods do not arrive within 28 days of dispatch first contact us to confirm that your order has been shipped and that we have your correct delivery details. We can not investigate lost or missing parcels until 28 days have elapsed.
OVERSEAS CUSTOMERS If your goods do not arrive within 28 days of dispatch first contact us to confirm that your order has been shipped and that we have your correct delivery details. We can not investigate lost or missing parcels until 28 days have elapsed.
